bdgam Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy applies to all users of the bdgam platform, including visitors to the bdgam website and registered account holders. By using the bdgam platform or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must not use the bdgam platform.

bdgam operates as an online gaming platform serving adult players in Bangladesh. The personal data we collect is used solely for the purposes of operating the platform, processing payments, verifying player identity, providing customer support, and complying with our legal obligations. bdgam does not sell personal data to third parties and does not use personal data for purposes beyond those described in this policy.

Information We Collect

bdgam collects the following categories of personal data from players who register an account or use the platform. The data we collect falls into two broad categories: information you provide directly to us, and information collected automatically through your use of the platform.

Specifically, the personal information we may collect includes the following:

• Registration data: your full name, date of birth, residential address, email address, and mobile phone number — provided when you create a bdgam account. This information is used to verify your identity, process your account, and communicate with you about your account.
• KYC verification documents: where required by our identity verification process, we may request copies of government-issued identification documents (such as a national ID card or passport) and proof of address. These documents are processed solely for the purpose of verifying your identity and are stored securely.
• Payment data: records of deposits and withdrawals made through your bdgam account, including the payment method used (e.g. bKash wallet reference, Nagad transaction ID), transaction amounts in BDT, and transaction timestamps. bdgam does not store your bKash PIN, Nagad PIN, or full card numbers — payment processing is handled via encrypted third-party gateways.
• Technical and usage data: your IP address, device type, operating system, browser type, referring URLs, pages visited on bdgam, session duration, and in-game activity logs. This data is collected automatically via server logs and cookies and is used for platform security, fraud prevention, and service improvement.

How We Use Your Information

bdgam uses the personal data we collect for the following specific purposes. We process data only to the extent necessary for each purpose and do not use personal data for any purpose that has not been disclosed in this Privacy Policy.

• Account creation and management: to register your bdgam account, verify your identity, manage your account settings, and maintain accurate records of your account activity, balance, and transaction history.
• Payment processing: to process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to verify that payment accounts are registered in your name; and to maintain transaction records for regulatory and audit purposes.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other conduct prohibited under the bdgam Terms & Conditions. Technical and usage data is analysed to identify suspicious patterns and protect the integrity of the platform.
• Customer support: to respond to your support enquiries submitted via email to [email protected], to resolve account issues, and to maintain a record of support interactions for quality and compliance purposes.
• Legal and regulatory compliance: to comply with applicable legal obligations including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and any lawful request from law enforcement or regulatory authorities. bdgam will retain and disclose data to the extent required by law.

Legal Basis for Processing

bdgam processes personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: processing that is necessary for the performance of the contract between you and bdgam — specifically, to operate your account, process your transactions, and deliver the services you have signed up for. Without this processing, bdgam cannot provide you with its services.
• Legal obligation: processing that is necessary for bdgam to comply with its legal obligations, including anti-money laundering legislation, KYC requirements, and any lawful order from a court or regulatory body.
• Legitimate interests: processing carried out for bdgam's legitimate business interests, including fraud prevention, platform security, service improvement, and responsible gaming monitoring — provided those interests are not overridden by your rights and freedoms as a data subject.

Payment Data and Financial Information

bdgam integrates with third-party payment gateways to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a deposit or withdrawal, the financial transaction data (including your mobile wallet number reference or card number reference) is transmitted securely to the relevant payment gateway using encrypted connections. bdgam does not receive, process, or store your full card number, bKash PIN, Nagad PIN, or any other sensitive authentication credential. The payment gateway provider handles these credentials according to their own security standards and privacy policies.

bdgam retains records of transaction amounts, dates, and payment method references (e.g. the last four digits of a card or a partial mobile wallet reference) for the purpose of processing withdrawals, resolving payment disputes, and complying with financial record-keeping obligations. These records are retained for the period specified in the Data Retention section of this policy.

Our Core Privacy Commitments

Sharing Your Information with Third Parties

bdgam does not share your personal data with third parties except in the circumstances described below. Where data is shared with a third party, bdgam takes reasonable steps to ensure that the recipient handles it in a manner consistent with this Privacy Policy.

• Payment gateway providers: transaction data is shared with the payment gateway processors (bKash, Nagad, Rocket, Upay, Visa/Mastercard acquiring banks) to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game and platform technology providers: bdgam uses third-party technology and game content providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) to deliver casino games and sports betting functionality. These providers may receive limited technical data (such as session tokens and game round identifiers) necessary to deliver their services. They do not receive your full personal profile.
• Identity verification and KYC partners: where we are required to carry out enhanced identity verification, we may use a third-party KYC verification service. Any personal data shared for this purpose is limited to what is strictly necessary for the verification and is not retained by the KYC provider beyond the verification process.
• Law enforcement and regulatory authorities: bdgam will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or by a valid legal order. bdgam will only disclose the minimum data necessary to comply with such a legal obligation and will not voluntarily share personal data with authorities beyond what is required.

Cookies and Tracking Technologies

bdgam uses cookies and similar tracking technologies (including session identifiers stored in browser local storage) to operate the platform, maintain your login session, and improve platform performance. Cookies are small data files stored on your device. The cookies used by bdgam fall into two categories: essential cookies (required for the platform to function — these cannot be disabled without impairing service) and analytics cookies (used to understand how players use the platform and to improve its performance).

bdgam does not use third-party advertising cookies or tracking pixels that serve targeted advertising to players. You may manage your browser's cookie settings to block or delete cookies, but please note that disabling essential cookies may prevent you from logging in or using key features of the bdgam platform. For mobile users in Bangladesh accessing bdgam through Chrome or Safari, cookie settings can be managed through your browser's privacy settings menu.

Data Retention

bdgam retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. In practice, this means that account data and transaction records are retained for a minimum of five years following the closure of a bdgam account, in order to comply with financial record-keeping and anti-money laundering obligations. After this period, data is securely deleted or anonymised.

Technical and usage data (such as IP logs and session data) is retained for a shorter period — typically up to 12 months from collection — unless a specific security or compliance matter requires retention beyond that period. KYC verification documents are retained for the period required by applicable identity verification regulations. Where data is retained beyond the closure of your account solely due to a legal obligation, it will not be used for any other purpose during the retention period.

Your Data Rights

As a user of the bdgam platform, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact the bdgam support team at [email protected]. bdgam will respond to all data rights requests within a reasonable timeframe and will not charge a fee for handling routine requests.

• Right of access: you have the right to request a copy of the personal data bdgam holds about you. We will provide this information in a clear and understandable format within a reasonable timeframe of receiving your request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please contact [email protected] with details of the correction required and we will update your records promptly.
• Right to erasure: you have the right to request deletion of personal data we hold about you, subject to legal retention obligations. We will delete your data to the maximum extent permitted by law upon receiving a valid erasure request, and will inform you of any data we are legally required to retain and the reason for retention.
• Right to restriction of processing: in certain circumstances, you may request that we restrict the processing of your personal data — for example, where you contest the accuracy of the data, where processing is unlawful but you prefer restriction over deletion, or where we no longer need the data but you require it for a legal claim.
• Right to object: you have the right to object to bdgam's processing of your personal data where that processing is based on legitimate interests. If you object, bdgam will review the processing activity and cease it unless bdgam can demonstrate compelling legitimate grounds for the processing that override your rights and freedoms.

To exercise any of the above rights, please email [email protected] with the subject line "Data Rights Request" and a clear description of the right you wish to exercise. bdgam may request proof of your identity before processing a data rights request, to ensure that personal data is not disclosed to or actioned by an unauthorised person.

Security of Your Personal Data

bdgam implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption on all data transmissions, access controls that restrict who within bdgam can access personal data, secure storage of KYC documents, and regular security reviews of our systems and processes.

While bdgam takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. In the event of a data security incident that affects your personal data, bdgam will notify you as required and take immediate steps to contain and remediate the incident. If you believe your bdgam account has been compromised, please contact [email protected] immediately.

Minors and Age Restriction

bdgam is strictly an adult gaming platform. The minimum age to register an account and use bdgam is 21 years. bdgam does not knowingly collect personal data from any person under the age of 21. If bdgam becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all data associated with the account will be deleted to the extent permitted by law, and any funds held in the account will be handled in accordance with our Terms & Conditions. If you believe a minor has registered a bdgam account, please notify us immediately at [email protected].

Changes to This Privacy Policy

bdgam reserves the right to update or revise this Privacy Policy at any time. When material changes are made, the effective date at the top of this page will be updated. We recommend that you review this Privacy Policy periodically to stay informed of how bdgam handles your personal data. Your continued use of the bdgam platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes to this Privacy Policy, you must stop using the bdgam platform and may request account closure by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bdgam holds about you, please contact the bdgam support team. Our team is available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries as promptly as possible.

Email: [email protected] — available 24/7 for all privacy and data enquiries from Bangladesh.